App support
Step 1 of 911% complete
Try this firstQuick fixes solve many common app issues.

Sign in again · Fully close the app · Check for updates

Important
A screenshot or video is required to submit a support request.

Before you begin, please have a screenshot or screen recording available that clearly shows the issue you’re experiencing. This helps our team understand, reproduce, and resolve your request more quickly.

First, tell us which studio

What studio location were you logged into?

Choose the studio shown in your account.

Before you submit

Try these quick fixes

Common Mobile App problems can often be resolved in a minute or two.

  1. Log out, then log back in

    This refreshes your account session and can clear temporary sign-in or booking errors.

  2. Fully close and reopen the Mobile App

    Switching to another app is not the same as closing it. Use the guide for your device:

    iPhone or iPad guide Android video guide
  3. Check for an app update

    Open the Apple App Store or Google Play, find Pilates Addiction, and install any available update.

Still having trouble?Close these tips and continue with the support request below.